Payment & Cancellation Policy

Your payment may include one or more of the following, depending on your service:

• State-regulated notary fee
• Travel fee (for mobile/in-person appointments)
• Remote service fee (for online notarizations)
• After-hours or expedited service charges
• Optional tip (not required)
   

• Full payment is required upfront to confirm your appointment.
• Payment must be received before your scheduled appointment time.
• If payment is not received promptly, your time slot may be released to other clients.
   

We understand that plans may change. Here is our refund and cancellation policy:

• Full Refund – If canceled at least 24 hours before your scheduled appointment.
• Partial Refund – Cancellations made less than 24 hours before may forfeit non-notary service fees (e.g., travel or admin fees).
• No Refund – For:
  • No-shows
  • Cancellations made within 1 hour of the scheduled time
  • Incomplete appointments due to missing documents, invalid ID, or signer unavailability
     

A 10-minute grace period is allowed for all appointments. If you are more than 10 minutes late and unresponsive, the appointment may be marked as a no-show, and no refund will be issued.

Once we receive your documents and confirm the appointment time, payment is required to finalize your booking. This ensures we are fully prepared and able to arrive on time for your scheduled service. We will send you a secure payment link directly to the phone number you provide. Payments can be made via this link using your preferred method (credit/debit card, etc.).

Appointments are not confirmed until payment is received.

We communicate primarily via phone and email, including your secure payment link. Please ensure the phone number and email you provide are accurate and active.

Tips are completely optional and can be added at the time of payment. We greatly appreciate your generosity but it is never required.

All notary fees are in compliance with state regulations and will not exceed the maximum allowed by law. Any additional charges (e.g., travel, convenience, or rush fees) will be clearly disclosed upfront.

If you have any questions about this policy or your upcoming appointment, please don’t hesitate to contact us at contact@coastalsignatureservices.com