Payment & Cancellation Policy

Your payment may include one or more of the following, depending on your service:

• State-regulated notary fee
• Travel fee (for mobile/in-person appointments)
• Remote service fee (for online notarizations)
• After-hours or expedited service charges
• Optional tip (not required)
   

• Full payment is required upfront to confirm your appointment.
• Payment must be received before your scheduled appointment time.
• If payment is not received promptly, your time slot may be released to other clients.
   

We understand that plans may change. Here is our refund and cancellation policy:

Notary Services:

Cancellation & Rescheduling Policy:

• All fees are non-refundable.
• If you need to cancel, no refund will be issued.
• You may reschedule to a future date, subject to  availability.
• If there is an error on a document we can re-do the signing at no charge to you!

For weddings:

Cancellation & Rescheduling Policy:

• All fees are non-refundable.
• If you need to cancel, no refund will be issued.
• You may reschedule to a future date, subject to  availability. If rescheduling please give 2 weeks notice.

Liability & Limitations:

While we will perform services with care and professionalism, we are not responsible for circumstances beyond our control, including weather, venue issues, or guest behavior. By booking, you agree to release me from any claims arising from such situations.
 

A 10-minute grace period is allowed for all appointments. If you are more than 10 minutes late and unresponsive, the appointment may be marked as a no-show, and no refund will be issued.

Once we receive your documents and confirm the appointment time, payment is required to finalize your booking. This ensures we are fully prepared and able to arrive on time for your scheduled service. We will send you a secure payment link directly to the phone number you provide. Payments can be made via this link using your preferred method (credit/debit card, etc.).

Appointments are not confirmed until payment is received.

We communicate primarily via phone and email, including your secure payment link. Please ensure the phone number and email you provide are accurate and active.

Tips are completely optional and can be added at the time of payment. We greatly appreciate your generosity but it is never required.

All notary fees are in compliance with state regulations and will not exceed the maximum allowed by law. Any additional charges (e.g., travel, convenience, or rush fees) will be clearly disclosed upfront.

If you have any questions about this policy or your upcoming appointment, please don’t hesitate to contact us at contact@coastalsignatureservices.com