Privacy Policy

1. Introduction

At Coastal Signature Services (“we”, “our”, or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with Florida laws, including those specific to Remote Online Notarization (RON) and mobile notary services.

2. Information We Collect

A. Information You Provide

• Full legal name
• Address
• Email address
• Phone number
• Government-issued ID (for identity verification)
• Signatures and notarized documents
• Documents submitted for notarial acts
• Payment details (via secure third-party processors)
   

B. Information Collected Automatically

• IP address
• Browser type, device information
• Session activity and metadata
• Video and audio recordings of online notarizations (as required by law)
   

3. How We Use Your Information

Your information is used solely for:

• Performing notarial acts in accordance with Florida law
• Verifying your identity
• Communicating with you regarding services
• Creating and maintaining required notary records
• Complying with legal and regulatory requirements
• Processing payments securely
• Improving service quality and security

4. Data Retention

In accordance with Florida Statutes § 117.245, we retain:

• Audio-video recordings of online notarizations for at least 10 years
• Electronic and written journals of notarial acts, including identification information, for at least 10 years
• All retention is performed using secure, encrypted platforms and cloud storage that meets state requirements

5. Disclosure of Information

We may disclose your information only in the following cases:

• To third-party providers (e.g., secure video platforms, identity verification services, or payment processors) who are contractually obligated to protect your information
   
• To authorized entities under Florida law, such as:
  • The Florida Department of State
  • A court of competent jurisdiction
  • Individuals or entities legally entitled to inspect notarial records (F.S. § 117.245 and § 117.255) 
  • As required by subpoena, court order, or law enforcement
  • With your explicit consent

6. Data Security

We use technical, physical, and administrative safeguards to protect your information, including:

• To help safeguard user data and enhance privacy, we utilize a Virtual Private Network (VPN) as part of our security infrastructure. This VPN helps encrypt data transmitted between users and our servers, providing an additional layer of protection against unauthorized access and surveillance. By using our services, you acknowledge and agree that we may route certain data through VPN servers for security purposes.
• Secure, compliant RON platforms
• Encrypted video and audio storage
• Access restrictions and multi-factor authentication
• Routine security audits and updates

7. Data Breach Notification

In the event of a data breach involving personal information, we will notify affected individuals and comply with Florida’s Data Breach Notification Law (F.S. § 501.171). Notification will occur without unreasonable delay and may include communication to the Florida Department of Legal Affairs, if required.

8. Your Rights

As a Florida resident, you have the right to:

• Request access to your personal data
• Request copies of your notarized documents (if authorized by law)
• Request correction of incorrect information
• Withdraw consent (where applicable)
• File complaints with the Florida Department of State
   

To exercise any of these rights, email us at contact@coastalsignatureservices.com 

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance your browsing experience. These technologies collect anonymous data such as browser type, device type, and time spent on pages. You may disable cookies through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

11. Updates to This Policy

We may revise this Privacy Policy to reflect changes in legal or operational requirements. We will post the updated version with a revised effective date on our website. Continued use of our services after such changes constitutes your agreement to the updated policy.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. By accessing or using this website, you agree that anu disputes arising out of or related to your use of the website shall be subject to the exclusive jurisdiction of the courts of the State of Florida, and you hereby consent to the personal jurisdiction of such courts. 

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact: contact@coastalsignatureservices.com